I am a victim of Yahoo customer non-care also. Its gotten to the point where I do not even expect a reply anymore unless it is a canned auto-crap reply.

I have started sending snot-o-grams to Yahoo company officials voicing my feedback re: their service. I have to agree with one writer who suggests addressing this problem with the open media. If Yahoo gets enough bad press either the problems will get fixed or they will lose market ground to other providers.

In the end one caveat holds true - "You get what you pay for" and in this case this free service is proving to be worthless.