Calling customer service is a losing fight; I spent months trying to get stuff straightened out with them.

Here is the name and address of the Chief Operating Officer of SBC. Write to him, and with a little luck, they will call you and you can get it straightened out.

Mr. Randall L. Stephenson, COO
SBC Communications, Inc.
175 East Houston
San Antonio, TX 78205-2233

I agree 100%; they are an utterly rotten company to deal with.

KarlT