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Customer Service Software

Managing customer relationships has never been more important. Today's competitive business world has forced companies to focus on managing their relationships with their customers. This is where a high quality customer service software suite can make a huge difference not only in a company's bottom line, but also in their customer's perception and user experience. Customer service software can help make sales, follow up and retain customers so that the next time their time to purchase comes around, they will be more likely to buy from the same company again. Customer service software is not just a ticketing system, it is a robust customer relationship management suite of products that can manage the pre-sale and post sale processes as well.

Latest Customer Service Software News

News Story Service provides remote check capture capabilities. January 3, 2006 - Remote check capture service enables corporate customers to scan and truncate checks they receive from payors and electronically transmit images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Utilizing Image and Transaction Management System (ITMS) as its check image capture and routing software, service helps decrease transportation costs, enhance customer service, and accelerate access to cash. Search for suppliers of: Financial Services Search the industrial web for: "ACCOUNT MANAGEMENT, REMOTE CHECK CAPTURE SERVICE, FINANCIAL, CORPORATE" Contact company Company web site View more news from this company Press Release Release date: October 3, 2005 Mellon Global Cash Management Launches New Remote Check Capture Service - Customers benefit from time and cost savings - PITTSBURGH, Oct. 3 / -- Mellon Global Cash Management (GCM) today announced the full rollout of its remote check capture service - a new solution that enables corporate customers to scan and truncate checks they receive from their payors and then electronically transmit the images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Users benefit from decreased transportation costs, enhanced customer service - more available

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4 To improve customer service: Starwood Hotels and Resorts Worldwide is replacing its legacy room-reservation system with an SOA-based one, going live with as many as 150 service-based applications built on Web standards.

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"Wombat is respected as an industry leader in next-generation, low-latency market data infrastructure with dedicated and knowledgeable development and customer support teams in the US and the UK," said Naoki Shirao, president of Totan IT. "Getting to know the management team at Wombat, we were struck by how the two companies have the similar dedication to excellence in delivering market data technology and customer service. We feel there is a true kinship in our corporate cultures and we look forward to building a strong, long-term relationship with Wombat in Japan."

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