Customer Service Surveys

The New Business Intelligence

Companies are finally getting smart to the fact that they have the most valuable research comodities right in front of them, customers. Conducting customer service surveys are a great, low-cost method for companies to find out what their customer base is looking for today and in the years to come. Companies will spend a large amount of money to acquire new customers, yet many do not use surveys to tap into the vast amounts of valueable information their customers are ready and willing to tell them.

Latest Customer Service Survey News

Service provides remote check capture capabilities. - Industrial News Room

01-03-2006

News Story Service provides remote check capture capabilities. January 3, 2006 - Remote check capture service enables corporate customers to scan and truncate checks they receive from payors and electronically transmit images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Utilizing Image and Transaction Management System (ITMS) as its check image capture and routing software, service helps decrease transportation costs, enhance customer service, and accelerate access to cash. Search for suppliers of: Financial Services Search the industrial web for: "ACCOUNT MANAGEMENT, REMOTE CHECK CAPTURE SERVICE, FINANCIAL, CORPORATE" Contact company Company web site View more news from this company Press Release Release date: October 3, 2005 Mellon Global Cash Management Launches New Remote Check Capture Service - Customers benefit from time and cost savings - PITTSBURGH, Oct. 3 / -- Mellon Global Cash Management (GCM) today announced the full rollout of its remote check capture service - a new solution that enables corporate customers to scan and truncate checks they receive from their payors and then electronically transmit the images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Users benefit from decreased transportation costs, enhanced customer service - more available

Full Story

Surefire Hires - Destination CRM

01-03-2006

Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

Full Story

Holiday Spending Leaps 30% In 2005 - IDEX Online

01-03-2006

Some 36 percent of U.S. consumers said they spent more this holiday shopping season than the last, according to a survey by accounting firm KPMG. The survey also revealed that more than half reported making an Internet purchase, with four in 10 saying that selection and price led them to buy from a store other than where they normally shop.

Full Story