Customer Service Training Manual

We are still looking for someone who is willing to let us publish their customer service manual online. Most people do not want to reveal their own proprietary methods for dealing with customers. Plus, there has been a lot of time and money that goes into creating these training manuals and expecting someone to hand over the good for free is unlikely. But, we are still working on it. We will most likely create our own demo training manual to give people an idea of what the major areas covered should be when creating your own training manual. Hopefully, we will get to this soon, but there are plenty of projects on the list right now and they are not for pro-bono work. :)

Customer Service Training Games

So, how about a free customer service training game then? Well, we are working on putting some of those together for the website as well. Some of you may have been here when we had a few free training games online here, but we have had to remove them for various reasons...one being that they became too popular! Rest assured that we have this on our customer service "todo" list and will hopefully get some easy, free training games up here soon.

Training for Customer Service Departments

Techniques to train customer service representatives is a constantly evolving world. Companies are looking for an edge over their competition and employing new tactics at the customer service level might be the difference when a potential customer chooses which company to buy from. This is why training customer service representatives and staff is such an important and demanding element of business in today's economy. Without the right training a great customer service representative is not much better than the worst one.

Latest Customer Service Training News

AROUND TOWN - Desert Dispatch

01-03-2006

For more information, contact Burrtec's customer service department at 256-2730.

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Pocono Record - Story - Pocono Record

01-03-2006

January 03, 2006 Q. I am a faithful reader of your column and am always fascinated by your ability to ferret out answers. I, too, have a problem and would like your help. In June 1959, I purchased a set of "InKor" triple-ply 18/8 stainless steel pots and pans. They have served me well for thousands of meals. The bolt assembly attaching the handles to the pans has rusted and deteriorated the composite handles. I would like to have the company address or phone number to request a set of duplicate handles. I am very reluctant to give up my set for one of today's brands. Thank you.J.M.G.Bushkill continued below ADVERTISEMENT Other Popular Features Dining Guide Editorials Local News Pocono BRIDE Shopping A. 1959! Now that's what we call a loyal customer. Despite the fact that InKor no longer exists as a company per se, it appears that you are in luck. What our research revealed is that InKor is "supported" by Regal Ware, Inc. In other words, you can contact the following for information on InKor replacement parts: Regal Ware, Inc., Customer Service, 1675 Reigle Drive, Kewaskum, WI 53040; telephone 262 626-2121. If you have someone who can go - more available

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Surefire Hires - Destination CRM

01-03-2006

Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

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