Dell Customer Service

Well, don't we wish all customer service outfits could be like Dell's customer service team? I do. I have dealt with them on a few occaisions and they get it. I have heard of people having some problems with their Dell equipment, as I did, but I have not heard that their problem was not resolved in a quick and easy fashion. UPDATE: well, since we first published this page talking about Dell's customer service, we have received quite a few emails from people who did not have the greatest experience with Dell's customer service team. So, we decided to add a Dell customer service forum to our site where people can share their stories, good or bad, about Dell customer service.

Latest Dell Customer Service News

Dell CEO: Direct Model 'Is Religion' - eWeek

01-03-2006

Dell Issues Notebook Battery Recall Dell to Ship Wave Security Software on New PCs Dell CFO: Services, Peripherals Beat PCs Dell Points to Progress in Consumer Market Is There a Chink in Dell's Armor? DESKTOPS VIEW Windows XP Patch Imperative Looms Users can procrastinate no longer. Ready or not, it's time for SP2. FIND DESKTOP, NOTEBOOK PRODUCTS Computer Systems Components Storage Displays Scanners Printers All Products> DESKTOPS & NOTEBOOKS COVERAGE Desktops & Notebooks Analysis Desktops & Notebooks News Desktops & Notebooks Opinions Desktops & Notebooks Reviews Special Reports AMD's Athlon 64 HP's Image Makeover IBM's Evolution Intel Developer Forum Microprocessors Open-Source Desktops The 64-Bit Desktop Thin Clients RELATED TOPICS Desktops & Notebooks Linux & Open Source Macintosh Mobile & Wireless Security Windows eWEEK RSS FEEDS Want an easy way to keep up with breaking tech news? Get eWEEK headlines delivered to your desktop with RSS. FREE NEWSLETTERS

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Dell Sales Hit a Snag - eWeek

01-03-2006

In addition, Dell is bulking up its support service to address concerns from smaller businesses and consumers, including a program called TechConnect, in which a Dell technician will take control of a customer's computer over the Internet and fix it directly while the customer waits.

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Six Predicted Gripes for 2006 - InfoWorld

01-03-2006

Dell Will Respond Faster to Motherboard Disasters Showing it takes customer complaints about defective motherboards seriously, Dell technical support has announced a new rapid-response facility. "When a customer reports a Dell motherboard has exploded or spontaneously combusted, we will immediately dispatch a specially trained team to help put out the fire," a company spokesman said. After the team declares the emergency at an end, the customer will then be able to apply for replacement of the defective parts, if available, in the usual manner. "Customers should allow 72 hours to a week for the fire-fighting team to arrive," the spokesman added. "It can be a long trip from Hyderabad."

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