Earthlink

Customer Service

Being one of the nation's largest ISPs (Internet Service Providers),Earthlink, has to address customer service needs in a big way. Acquiring and keeping a customer is the core of their business. Especially in today's commodity type market that they are working in, keeping their customers happy and meeting their ever changing needs is crucial to Earthlink's survival. This is why Earthlink has one of the most sophisticated customer service and relationship management systems in place today. It has not only allowed them to operate, but prosper in the ultra-competitive internet service provider marketplace.