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Latest Help Desk Outsourcing News

Encharter Insurance Group Selects CenterBeam to Manage IT ... - Canada NewsWire (press release)

01-03-2006

SAN JOSE, Calif., Jan. 3 /CNW/ -- Encharter Insurance Group has chosen CenterBeam to manage its information technology infrastructure. Encharter Insurance Group, formerly known as Neighborhood Insurance LLC, is a group of community-based insurance agencies based in Massachusetts and Connecticut that provides individuals, families, and businesses with security against loss and financial services. (Logo: http://www.newscom.com/cgi-bin/prnh/20030528/SFW002LOGO ) "Insurance companies must have a solid IT infrastructure, and CenterBeam delivers that and a whole lot more," said Michael Sher, chief executive officer of the company. "Encharter Insurance Group delivers very personalized service through a network of agents active in the communities they serve. We currently serve more than seven locations in New England and delivering enterprise-class IT to each of these offices is, at best, a challenge. Fortunately, we found CenterBeam. CenterBeam has re-built our IT infrastructure so that every agent in each office has the same high-quality service." Success Driving Growth, With CenterBeam's Help "As success continues to drive our growth, CenterBeam lets Encharter Insurance Group establish new agencies effortlessly, anywhere we want. IT infrastructure was once an inhibitor for growth. CenterBeam has turned that completely around. Now IT is helping to enable our growth." "This year, my own notebook computer quit - more available

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India's IT economy facing testing time - TMCnet

01-03-2006

Channels Home VoIP Broadband Telephony Broadband Voice Conference Call/Audio Web Customer Interaction Management Enterprise VoIP Gateways Headsets Hosted IP Hybrid IP Metro Ethernet IP Communications IPCC IP Conferencing and Collaboration IP-PBX IP-Phone System IP Services Media Processing Open Source PBX Packet Telephony Session Border Control Selecting VoIP Solutions Softswitch Speech and Audio Codecs Telecom Expense Mgmt Triple Play Channel Voice over Broadband VoIP VoIP Alternatives VoIP Call Center VoIP Contact Center VoIP Developer VoIP Gateways VoIP Headsets VoIP Switching and Service Delivery VoIP Test Solutions Wholesale VoIP Wireless Headsets CRM Bus. Relationship Software Conference Call/Audio Web CRM Solutions Customer Care Cust. Experience Mgmt Customer Interaction Management eBusiness Solutions Headsets Hosted Contact Center IP Conferencing and Collaboration OnDemand Communication Open Source CRM Sales Force Automation Speech Applications Speech Lifecycle Mgmt Speech Recognition ASR Speech Technologies Web Based Help Desk Wireless Headsets Workforce Optimization Call Center Remote Call Monitoring Agent Performance Call Center Call Center Furniture Call Center Recording & Quality Solutions Call Center Software Call Center Solutions Call Center Training Contact Center Contact Center Technology Customer Interaction Management Do Not Call Enterprise VoIP Gateways Headsets Hosted Contact Center Inbound Call Center IP Contact Center Interactive Voice Recorder Open Source CRM Speech - more available

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Indian IT Exports to Hit $60 Billion - TMCnet

01-02-2006

At $60 billion, India would have almost half the world's IT and business process outsourcing (BPO) exports by 2010 and could add an extra $15 billion-$20 billion over five to 10 years from 2005 through innovation and technological advances, the report said. While India will remain the biggest pool of low-cost global knowledge workers for the foreseeable future, with more than double the combined total in its nearest rivals, China and Russia, it faces a shortfall of 500,000 people by 2010 unless it steps up training. "The reality is that this shortfall can be fairly easily met by industry," McKinsey's Noshir Kaka told reporters in New Delhi, citing India's 2.5million graduates a year. IT/BPO sector jobs will grow from 700,000 to 2.3 million and indirect employment from 2.5 million to 6.5 million -- adding more work than the Communist-backed Congress government's four biggest labour creation programmes, the report said. A bigger hurdle is India's creaking infrastructure, where even leading cities such as Bangalore, Mumbai and New Delhi have massive problems with power, transport and other basic services. McKinsey's Jayant Sinha said the government and business must go on 'a war-footing' to solve the infrastructure crisis, which economists say is also - more available

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