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The tiered storage architecture has enabled CNL to notably improve its ability to respond to any event, ranging from an accidental file deletion to a complete site disaster. Tools such as SnapManager(R) for Exchange and Single Mailbox Recovery software enable help desk personnel to perform user-level mailbox or message restores in 10 minutes or less, as opposed to the average of six hours required before. In addition, the ability to create a point-in-time Snapshot(TM) copy in seconds as opposed to minutes--if not hours--for a tape backup has substantially reduced maintenance windows.

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While India will remain the biggest pool of low-cost global knowledge workers for the foreseeable future, with more than double the combined total in its nearest rivals, China and Russia, it faces a shortfall of 500,000 people by 2010 unless it steps up training. "The reality is that this shortfall can be fairly easily met by industry," McKinsey's Noshir Kaka said in New Delhi, citing India's 2.5 million graduates a year. IT/BPO sector jobs will grow from 700,000 to 2.3 million and indirect employment from 2.5 million to 6.5 million - adding more work than the communist-backed Congress government's four biggest labour creation programmes, the report said. A bigger hurdle is India's creaking infrastructure, where even leading cities such as Bangalore, Mumbai and New Delhi have massive problems with power, transport and other basic services. McKinsey's Jayant Sinha said the government and business must go on "a war-footing" to solve the infrastructure crisis, which economists say is also a major brake on broader economic growth. To get around this, the report urges the creation of ten to 12 new townships or satellite cities across the country, with their own airports, roads, real estate development and other services. It also proposes - more available

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