HP Customer Service

Hewlett Packard is one of the world's largest electronics companies. However, the HP customer service department is not always the most helpful when something goes wrong. We had published an article here about a "not so great" experience we had with the HP customer service team a few years back when it came time to diagnose a problem with a new laser printer. The printer cost over $1,000 at the time and we figured it would make sense that a decent amount of customer service would be helpful when the new printer developed a "squeak" after a couple of weeks.

After publishing the story here, we started to receive emails and stories from other users who also had some stories to share about their HP customer service experiences. So, we have not launched our own HP customer service forums where you can share stories and information that other HP customers may find helpful.

Help Desk Knowledge Base

One thing that HP has always done well, is their help desk knowledge base. The HP knowledge base is really second to none...and it should be. HP makes so many different models of printers and other peripherals that need software drivers and firmware updates that if they did not have a top-notch knowledge base, they would be out of business. Good job on that one HP.

Latest Hp Customer Service News

DELIVERING NEWS AND OPINION SINCE MAY 9, 2005 - Huffington Post

01-03-2006

To be fair, the frustratingly slow pace of change isn't always companies' fault -- or, at least, not entirely. Most industries represent a complex web of suppliers, customers, shareholders, activists, regulators, and others whose opinion or actions can thwart even the best-intended companies or most passionate CEOs. I've been sobered over the years by tales of large, multinational companies unable to get supply-chain buy-in to support their companies' laudable goals for reducing toxics, waste, or energy use. And I've heard countless tales of companies that have abandoned development or marketing of greener products and services for lack of customer support. Whether such underwhelming sales resulted from customer resistance or poorly designed or marketed goods is arguable. In most cases, there's plenty of blame to go around.

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Washington Firewood Business a Family Affair - TimberLine

01-02-2006

His dreams for the future include retiring and taking his firewood business to the next level. “I have a few more years left with the Forest Service before I retire,” he said. He is growing the business now, working nights and weekends, in order to develop a customer base before he retires from the Forest Service.

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Anticipating the Consumer Electronics Show - TechNewsWorld

01-02-2006

Vendors are increasingly talking about Apple's Achilles' heel -- the Apple proprietary DRM system, which doesn't support subscription video or audio. With the first video subscription Internet services expected to be announced at the show there will be a large number of vendors showcasing that they can do what Apple can not and use these newly launched services.

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