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Latest Improve Customer Service News

4 To improve customer service: Starwood Hotels and Resorts Worldwide is replacing its legacy room-reservation system with an SOA-based one, going live with as many as 150 service-based applications built on Web standards.

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Supply Chain Execution Software Provider Provia Software Continues to Expand its Third Party Logistics Customer Base GRAND RAPIDS, Mich., Jan. 3 /PRNewswire/ -- Provia Software, a leading provider of order-to-delivery supply chain execution software, today announced that Standard Transportation, a leading third party logistics (3PL) and warehouse services provider, has selected its FourSite and ViaView supply chain execution solutions to help manage the company's multi-client warehouse operations. The win marks a 30% increase in new 3PL wins for Provia over the previous year. Established in 1984 as one of the first transportation brokers, Standard Transportation currently operates four warehouses in Joplin, Missouri, totaling almost 500,000 square-feet. By deploying Provia's FourSite solution, Standard Transportation will be able to coordinate and organize its most complicated warehouse processes and manage multiple customer inventories in each of its warehouses. Provia's visibility and event management solution, ViaView, will enable the company to collaborate with supply chain partners and customers to help them further improve their operations. "Given that our customers have a wide range of needs and requirements, we needed a flexible solution that could adapt to each of their individual requests," said David Cash, IT manager for Standard Transportation. "After evaluating several supply chain - more available

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SUNNYVALE, Calif., Jan. 3 /PRNewswire-FirstCall/ -- Interwoven, Inc. (Nasdaq: IWOV - News), provider of Enterprise Content Management (ECM) solutions for business, today announced that Far EasTone Communications, a leading wireless service provider in Taiwan, is leveraging the Interwoven Web Content Management (WCM) solution to deliver an enhanced customer experience by providing innovative new mobile content services to users across Taiwan. With the Interwoven WCM solution underpinning its new 3G (3rd Generation) Multimedia Content Service offering, Far EasTone is providing over 100 content partners with a self-service channel to directly and seamlessly contribute over 1,000 different types of content for an improved customer experience. As a result, Far EasTone is ensuring that its mobile customers across the country have the best possible experience through anytime access to up-to-the-minute and feature-rich multimedia content via their mobile phones such as: music, news, weather, sports, entertainment, and more.

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