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Latest Mci Customer Service News

Citigroup Inc. and Ronald A. Katz Technology Licensing, LP Settle ... - PR Newswire (press release)

01-03-2006

LOS ANGELES, Jan. 3 /PRNewswire/ -- Citigroup (NYSE: C) and Ronald A. Katz Technology Licensing, L.P. (RAK) today announced the settlement of patent litigation between the parties and that, as part of the settlement, Citigroup has agreed to pay an undisclosed sum for a nonexclusive license under a comprehensive portfolio of patents that RAK owns relating to interactive voice applications. The license covers Citigroup's services in the "Financial Services Call Processing" and the "Automated Securities Transactions" Fields of Use. These services are delivered through automated systems and live agents, including customer service provided to consumer and business accounts. Other terms of the license were not disclosed. "Considering Citigroup's sophisticated call-processing systems, this highly significant license represents a powerful recognition of the scope and breadth of the patent portfolio held by Ronald A. Katz Technology Licensing, L.P." said Ronald A. Katz, Chief Executive of RAK. According to RAK, the patents and pending applications in the RAK portfolio relate to interactive and automated call-processing and computer telephony, including product/service support; customer service; credit card and calling card authorization; prepaid cards; service bureaus; home shopping; remote ordering; merchandising; promotion; registration; contests; lotteries; as well as securing information from databases; interactive cable transactions and - more available

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VoIP Marketing Specialist TMONE Takes Over MCI Call Center - Business Wire (press release)

01-03-2006

TMONE was founded in 2002 by Anthony Marlowe, President and John Burchert, COO after a successful tenure operating contact center services for Fortune 500 telecom provider MCI. The company has been actively marketing on behalf of telecom providers & information service providers since inception and has been at the forefront of VoIP customer acquisition in 2005. Driving the marketing company to new heights is a talented management team that boasts over 100 years of combined experience direct marketing telecommunications. The management lineup and company history created a natural niche for TMONE and has piloted it to support the budding VoIP market. Key to TMONE's integrated marketing solution is their expertise in contact center services which enabled the company to field a unique multi-channel approach designed specifically for VoIP. The innovative solution is responsible for successfully acquiring a significant number of new VoIP subscribers for some of the industries most prominent service providers. Among the clientele that will benefit from the expansion is leading Santa Clara, CA based VoIP and videophone communications provider 8x8, Inc (Nasdaq:EGHT) who contracted TMONE in August of 2005 to provide direct response marketing and contact center services for their suite of Packet8 business and residential internet - more available

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Covad settles with Verizon - Techworld.com

01-03-2006

Covad also announced a separate agreement with MCI, currently being acquired by Verizon, in which Covad will become a preferred provider of local access and network services to MCI's DSL customers.

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