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Latest Microsoft Customer Service News

Precision Geocoding Technology to Integrate with Microsoft Online Mapping Offerings for Enhanced Location Accuracy LANHAM, Md., Jan. 3 /PRNewswire-FirstCall/ -- Group 1 Software, Inc., a Pitney Bowes Company (NYSE: PBI), today announced that Microsoft Corp. has chosen to incorporate Group 1's GeoStan(TM) geocoding software and data into its online offerings, MapPoint Web Service and Windows Live Local, for real-time geocode assignment. Group 1's GeoStan will enable Microsoft to improve the accuracy of the address location on its online mapping systems. "Group 1 Software provides broad experience and a successful track record for precise location accuracy," said Stephen Lawler, general manager for Windows Live Local and MSN. "The combination of Group 1 Software's geospatial expertise and Microsoft's commitment to the search and mapping industries delivers new business opportunities and access to data that will benefit our industry partners and customers alike." GeoStan, a component of the company's comprehensive Customer Communication Management (CCM) solution, corrects, standardizes, and geocodes North American address information at successive levels of precision, including parcel, street segment, ZIP+4(R), ZIP+2 and ZIP Code(R). GeoStan provides a more comprehensive set of parcel and address-level geocodes by combining USPS(R) and CPC postal data with spatial data files from the world's leading - more available

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"Microsoft is the only console maker so far to launch a paid subscription service," said Brian O'Rourke, In-Stat analyst. "And we expect the release of the Xbox 360 and additions to its subscription service to accelerate Microsoft to just under 50% annual subscriber growth between 2004 and 2009."

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With more than 50 engineers on staff, half of which are field based, and more than 25 sales and customer service representatives, Canon Technology Solutions was looking for ways to improve operational efficiencies and maximize the workforce productivity of its managed services team. "Since partnering with N-able, we've successfully organized our managed services practice and expanded and improved the capabilities and overall value and services we provide to our customers," said Kevin Swint, President, Canon Technology Solutions. "From every-day business processes, to marketing and sales strategies, we've transitioned our managed services offering from a technology sale to a market-smart business resolution."

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