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Latest Microsoft Help Desk News

The tiered storage architecture has enabled CNL to notably improve its ability to respond to any event, ranging from an accidental file deletion to a complete site disaster. Tools such as SnapManager(R) for Exchange and Single Mailbox Recovery software enable help desk personnel to perform user-level mailbox or message restores in 10 minutes or less, as opposed to the average of six hours required before. In addition, the ability to create a point-in-time Snapshot(TM) copy in seconds as opposed to minutes--if not hours--for a tape backup has substantially reduced maintenance windows.

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The metasearch engine Mamma.com calls itself “The Mother of All Search Engines.” Copernic serves home and business PC users with its Copernic Desktop Search product. (Copernic had previously spun off its enterprise search business as Coveo Solutions.) The companies say they “intend to move quickly to realize the obvious synergies and benefits by integrating Mamma’s and Copernic’s Web based search capabilities and extending the penetration of Copernic’s award-winning desk-top search technology.”

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SAN JOSE, Calif., Jan. 3 /CNW/ -- Encharter Insurance Group has chosen CenterBeam to manage its information technology infrastructure. Encharter Insurance Group, formerly known as Neighborhood Insurance LLC, is a group of community-based insurance agencies based in Massachusetts and Connecticut that provides individuals, families, and businesses with security against loss and financial services. (Logo: http://www.newscom.com/cgi-bin/prnh/20030528/SFW002LOGO ) "Insurance companies must have a solid IT infrastructure, and CenterBeam delivers that and a whole lot more," said Michael Sher, chief executive officer of the company. "Encharter Insurance Group delivers very personalized service through a network of agents active in the communities they serve. We currently serve more than seven locations in New England and delivering enterprise-class IT to each of these offices is, at best, a challenge. Fortunately, we found CenterBeam. CenterBeam has re-built our IT infrastructure so that every agent in each office has the same high-quality service." Success Driving Growth, With CenterBeam's Help "As success continues to drive our growth, CenterBeam lets Encharter Insurance Group establish new agencies effortlessly, anywhere we want. IT infrastructure was once an inhibitor for growth. CenterBeam has turned that completely around. Now IT is helping to enable our growth." "This year, my own notebook computer quit - more available

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