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Latest Online Customer Service Training News
Pocono Record - Story - Pocono Record
01-03-2006January 03, 2006 Q. I am a faithful reader of your column and am always fascinated by your ability to ferret out answers. I, too, have a problem and would like your help. In June 1959, I purchased a set of "InKor" triple-ply 18/8 stainless steel pots and pans. They have served me well for thousands of meals. The bolt assembly attaching the handles to the pans has rusted and deteriorated the composite handles. I would like to have the company address or phone number to request a set of duplicate handles. I am very reluctant to give up my set for one of today's brands. Thank you.J.M.G.Bushkill continued below ADVERTISEMENT Other Popular Features Dining Guide Editorials Local News Pocono BRIDE Shopping A. 1959! Now that's what we call a loyal customer. Despite the fact that InKor no longer exists as a company per se, it appears that you are in luck. What our research revealed is that InKor is "supported" by Regal Ware, Inc. In other words, you can contact the following for information on InKor replacement parts: Regal Ware, Inc., Customer Service, 1675 Reigle Drive, Kewaskum, WI 53040; telephone 262 626-2121. If you have someone who can go - more available
Dell CEO: Direct Model 'Is Religion' - eWeek
01-03-2006But that's a fairly minor tune-up in terms of what we were doing. We are now aggregating all our online capabilities into a single team and making investments into new online capabilities for customers. We're experimenting with a new capability we call TechConnect. We're up to about 2,200 customer calls per day now, where we can do remote takeover. [TechConnect has been] massively successful for us, and somewhat unique in terms of the core of the direct model, how [we] interact with customers directlythat [is what] you're going to see more of.
Outside the Lines, Inc Announces Launch of Online Sexual ... - PR Web (press release)
01-03-2006(PRWEB) January 3, 2006 -- Outside the Lines Consulting (OTL) has launched an Online Sexual Harassment Prevention & Training Class to further assist companies that wish to come into compliance with Assembly Bill AB 1825. This online training is in addition to the onsite training that OTL has provided to date and was created specifically to aid the training of managers and supervisors who may have difficulty scheduling or attending in-person seminars. Hospitality businesses will also find the online training a helpful tool for newly hired and promoted managers who must have sexual harassment prevention training within six months of assuming their position. OTL’s e-learning course content was created by our expert in sexual harassment education instructional design in conjunction with 360 Training technology, to address the needs of the wine and hospitality business and the unique situations that impact both the issues of employees and employers. “The toll of sexual harassment is great and costly both emotionally and financially” states Holly Seaton, Ph.D., who contributed to the online course to make it particularly relevant for hospitality businesses. “Organizations may not be aware of situations and policies that may impact this issue. Educating employees about the current laws regarding sexual - more available
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