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The online market in the UK is expected to treble in size within the next five years, reaching a staggering £19.2 billion (Source: Verdict). By Nick Allen However, as the market continues to increase so does the potential risk of fraud. A major concern for both retailers and consumers is the predicted increase in cardholder not present (CNP) fraud following the introduction of Chip and PIN earlier this year.Whilst Chip and PIN cards have reduced the fraud rate on the high street, an additional impact has been to shift the emphasis of fraudsters onto the online channel. With the technology to prevent CNP fraud online still some time away, it is thought that CNP fraud could significantly affect UK businesses , having already cost £150.8 million in 2004 (Source: APACS). 2006 will prove to be a pivotal year in the fight against online fraud as from February, all high street retailers will be required to (offer?) the facilities to cater for Chip and PIN transactions.Online fraud is often cited as a barrier by those retailers who have yet to start trading online. However, as with any of the traditional retail propositions, fraud is a consequential risk of doing business. The - more available

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January 03, 2006 Q. I am a faithful reader of your column and am always fascinated by your ability to ferret out answers. I, too, have a problem and would like your help. In June 1959, I purchased a set of "InKor" triple-ply 18/8 stainless steel pots and pans. They have served me well for thousands of meals. The bolt assembly attaching the handles to the pans has rusted and deteriorated the composite handles. I would like to have the company address or phone number to request a set of duplicate handles. I am very reluctant to give up my set for one of today's brands. Thank you.J.M.G.Bushkill continued below ADVERTISEMENT Other Popular Features Dining Guide Editorials Local News Pocono BRIDE Shopping A. 1959! Now that's what we call a loyal customer. Despite the fact that InKor no longer exists as a company per se, it appears that you are in luck. What our research revealed is that InKor is "supported" by Regal Ware, Inc. In other words, you can contact the following for information on InKor replacement parts: Regal Ware, Inc., Customer Service, 1675 Reigle Drive, Kewaskum, WI 53040; telephone 262 626-2121. If you have someone who can go - more available

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Two further bits of wisdom are closely related to one another, and ring true for anybody who has had to go through the process of multilevel customer service: "Don't ask for information you already have, and retain whatever you collect during a given session," Schiff says. The reasons are simple: In terms of security, customers get suspicious when you request information on them that should already be on file, again because of identity theft. For company metrics purposes, there's no point collecting data if you're not going to put it to use. Last, there's convenience and the appearance of competence. "People can't stand reading off their information repeatedly to service personnel, or keying it in through the phone only to have to verify it verbally later. And if you force them to give out personal information, they'll make something up," Schiff says. "I've done it myself when the local pharmacy tries to sign me up for their loyalty program, or when a department store offers a discount for signing up for the store credit card."

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