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Latest Quality Customer Service News

"Our members chose OfficeMax because they have been a great partner for many years bringing quality products and service to our entire membership, including acute care hospitals, long-term care facilities and social service agencies," said Kevin Soyke, director of support services for Consorta. "OfficeMax provides significant cost savings and great customer service that our members have rewarded with a new contract."

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News Story Service provides remote check capture capabilities. January 3, 2006 - Remote check capture service enables corporate customers to scan and truncate checks they receive from payors and electronically transmit images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Utilizing Image and Transaction Management System (ITMS) as its check image capture and routing software, service helps decrease transportation costs, enhance customer service, and accelerate access to cash. Search for suppliers of: Financial Services Search the industrial web for: "ACCOUNT MANAGEMENT, REMOTE CHECK CAPTURE SERVICE, FINANCIAL, CORPORATE" Contact company Company web site View more news from this company Press Release Release date: October 3, 2005 Mellon Global Cash Management Launches New Remote Check Capture Service - Customers benefit from time and cost savings - PITTSBURGH, Oct. 3 / -- Mellon Global Cash Management (GCM) today announced the full rollout of its remote check capture service - a new solution that enables corporate customers to scan and truncate checks they receive from their payors and then electronically transmit the images to Mellon GCM, where they are processed through wholesale lockbox or directly through deposit operations. Users benefit from decreased transportation costs, enhanced customer service - more available

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Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

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