Sprint Customer Service

My personal experience with Sprint customer service lead me to believe that Sprint does not care about repeat business. I was a Sprint business telephone customer (read: rip off for commercial phone lines) for over 5 years. When we cancelled our service, Sprint left our account active. This meant that until someone called back, they continued to keep our account active, even though there were no services they were providing...we simply had an active account. To make a long story short I ended up sending them a check for $60+ just to save my credit. I figured it was a great scam on their part. This is an oversimplification that probably does not make too much sense, but believe me, this was a bunch of BS.

This experience with Sprint prompted me to place the full story here a few months ago. We began to receive a bunch of emails from people who had the same experience that I did, so we launched a forum where people can share their stories about Sprint and their customer service. So, if you would like to share your experiences, you can do so at our new Sprint customer service forum.

Latest Sprint Customer Service News

ESPN Providing Niche Mobile Entertainment Services - Teleclick.ca

01-03-2006

They are hoping to attract users to their service with the promise of greater selection and more comprehensive entertainment features. ESPN hopes to use its huge bank of exclusive audio and video content to lure customers away from more established wireless carriers like Cingular, Verizon, and Sprint.

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Citigroup Inc. and Ronald A. Katz Technology Licensing, LP Settle ... - PR Newswire (press release)

01-03-2006

LOS ANGELES, Jan. 3 /PRNewswire/ -- Citigroup (NYSE: C) and Ronald A. Katz Technology Licensing, L.P. (RAK) today announced the settlement of patent litigation between the parties and that, as part of the settlement, Citigroup has agreed to pay an undisclosed sum for a nonexclusive license under a comprehensive portfolio of patents that RAK owns relating to interactive voice applications. The license covers Citigroup's services in the "Financial Services Call Processing" and the "Automated Securities Transactions" Fields of Use. These services are delivered through automated systems and live agents, including customer service provided to consumer and business accounts. Other terms of the license were not disclosed. "Considering Citigroup's sophisticated call-processing systems, this highly significant license represents a powerful recognition of the scope and breadth of the patent portfolio held by Ronald A. Katz Technology Licensing, L.P." said Ronald A. Katz, Chief Executive of RAK. According to RAK, the patents and pending applications in the RAK portfolio relate to interactive and automated call-processing and computer telephony, including product/service support; customer service; credit card and calling card authorization; prepaid cards; service bureaus; home shopping; remote ordering; merchandising; promotion; registration; contests; lotteries; as well as securing information from databases; interactive cable transactions and - more available

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