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Verizon Customer Service

Over the past few years of marketing our customer service software on the web, we have posted a number of articles about our own experiences with some of the better known customer service departments in the United States. Verizon, which has grown at an amazing pace over the past few years, was really underequiped to handle and service all of the new accounts they were signing up. Whether it was for residential phone service, DSL, or even their wireless division, Verizon simply grew too fast to give their customers the service and support they deserved. So, we posted some information about our own interaction with the customer service people over at Verizon and we began to hear from other customers who had similar experiences.

To help people find information they are looking for and also to interact with other Verizon customers, we have recently created our own Verizon customer service forums so that you and other Verizon customers can interact and share information that may help someone else to solve their own problems.

Wal Mart Customer Service

We have had a similar experience when we placed an article about our experiences with Wal Mart's customer service team as well. I must say that my own personal experience with the Wal Mart customer service team was a great one...and there has only been one. Whatever your situtaion may be, we invite you to visit our Wal Mart customer service forums to share your experiences with other Wal Mart customers and maybe even some customer service reps...hint hint.

Latest Verizon Customer Service News

Verizon Communications is the first Motorola customer to offer QIP series set-tops, as part of the Verizon FiOS™ TV service now available in parts of Texas, Virginia and Florida. In an agreement previously announced, Motorola is providing video network infrastructure and video consumer premises equipment related to Verizon’s launch of video services on the company’s new fiber-to-the-premises (FTTP) network. Verizon uses QAM to deliver scheduled programming and IP to deliver on-demand video to FiOS TV customers.

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South Eastern Europe Key Wholesale Telecom Player OTEGlobe Interconnects with North American Carriers through FiberNet's 60 Hudson Street Meet-Me-Room NEW YORK, Jan. 3 /PRNewswire-FirstCall/ -- FiberNet Telecom Group, Inc. (Nasdaq: FTGX), a leading provider of complex metro data services, today announced that OTEGlobe -- the wholly owned subsidiary for the international voice and data businesses of OTE (Hellenic Telecommunications Organization S.A.), the leading telecom operator in Greece, will utilize FiberNet's 60 Hudson Street Meet-Me-Room to install the USA node of its International MPLS/IP Network. Co-location at FiberNet's Meet-Me-Room will facilitate business critical interconnections to international & North America carriers. FiberNet will also provide OTEGlobe with 24/7 technical support through its Remote Hands service. OTEGlobe is also one of the pre-eminent international telecommunications players in Southeastern Europe and Middle East region. At present, the company provides full service support to carriers & multinationals through the provisioning of integrated, customized & high quality international products and services. To expand its business in the North American markets, OTEGlobe required a co-location provider with a dense metro network, capabilities to provide business-critical support and experience working with other international service providers. FiberNet met OTEGlobe's needs by directly interconnecting OTEGlobe with over 600 domestic and - more available

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LOS ANGELES, Jan. 3 /PRNewswire/ -- Citigroup (NYSE: C) and Ronald A. Katz Technology Licensing, L.P. (RAK) today announced the settlement of patent litigation between the parties and that, as part of the settlement, Citigroup has agreed to pay an undisclosed sum for a nonexclusive license under a comprehensive portfolio of patents that RAK owns relating to interactive voice applications. The license covers Citigroup's services in the "Financial Services Call Processing" and the "Automated Securities Transactions" Fields of Use. These services are delivered through automated systems and live agents, including customer service provided to consumer and business accounts. Other terms of the license were not disclosed. "Considering Citigroup's sophisticated call-processing systems, this highly significant license represents a powerful recognition of the scope and breadth of the patent portfolio held by Ronald A. Katz Technology Licensing, L.P." said Ronald A. Katz, Chief Executive of RAK. According to RAK, the patents and pending applications in the RAK portfolio relate to interactive and automated call-processing and computer telephony, including product/service support; customer service; credit card and calling card authorization; prepaid cards; service bureaus; home shopping; remote ordering; merchandising; promotion; registration; contests; lotteries; as well as securing information from databases; interactive cable transactions and - more available

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