It seems that everything on the internet today has some kind of fancy acronym or label. Take CRM for instance. If you were to ask someone on the street what CRM was, I am sure you would get a different answer from each person you asked. CRM stands for Customer Relations Management. In other words, customer service. Since customer service has become such big business in the past decade, I am sure someone decided that it needed a fancy new name. Whatever the case may be, CRM software can help your business succeed in a number of different ways.

1. First, the right CRM solution can help your customers help themselves. For instance, Bill comes to your website looking for information on how your product can help him save money on his energy bill every month. He submits an email to you, but instead of your customer service rep emailing him back, the right CRM software can email him back a list of frequently asked questions about saving money on his energy bill and keep your customer service rep busy responding to people who have different questions. Maybe they can even work on selling your products directly instead.
2. If your customers can help themselves to commonly asked questions, your staff is free to do other things. This also means you are free to do other things if you are the staff. You can re-assign them to do other, more important tasks like selling, marketing or even cut back on the number of people you need for your customer service operations.

Online Education

If you were not able to go to college when you graduated high school and you are presently working at a full-time job, getting your college degree online is your best alternative.

College and University Search

Using tools like those found at collegeanduniversitysearch.net, can help you to
get your degree online in no time at all. College and University Search has an online database of over 7,500 schools in the United States that is free to search. You can find 2 year and 4 year undergraduate programs you can attend locally, or using a school like University of Phoenix to help you get your college degree online.

Well, contrary to my personal beliefs, a Google Toolbar PR update has just taken place. I noticed this when I was browsing one of our websites and new pages (pages that were created after June) were displaying a PR of 4. I asked a friend if he was seeing the same thing and he told me yes. I then checked some of our new sites and they had PR5’s across the board. You gotta love that.

So, you have a website. Maybe it is an informational website, but more than likely, it is a commerce site where you are selling a product or service. If you are really crazy, then you have more than one ecommerce website selling goods and services. At some point, you thought to yourself, there is a better way to answer all of the emails you receive. And there is. The Web Support system allows you to support multiple websites and email addresses from those websites (multiple email addresses) in one convenient location. Let’s focus on these items in this post.

Support Multiple Websites

As we said before, WebSupport will allow you to support multiple websites. Let’s talk a little more about what this means. If you have more than one website, you most likely have a few email addresses that you receive email from. Addresses like info@, sales@, customerservice@ and others are most likely configured to email you or one of your employees. Configuring email software on one computer usually means that if that person goes on vacation or is out sick, that there is a hassle involved in getting those emails and responding to them in a timely manner. Wouldn’t it be nice to be able to send all of those emails to one location so that any of your staff can answer them? Wouldn’t it be great if this central location was accessable by anyone with access to the internet and a web browser?

Well, those are both possible and available in the WebSupport system. We have made the system 100% web based so you or your staff can respond to customer service inquiries no matter where they are. You can be on the beach in Hawaii, sipping a Mai Tai, and responding to your customer’s questions, if that is how you want to run your business.

Configuring Web Support

Configuring your WebSupport system is a snap. Our step-by-step setup wizard will walk you through the setup and configuration of your account and have you up and running in a matter of minutes. All you need to do is tell the system what email addresses you want the system to answer and then set up an alias on your web server to forward to your WebSupport email address. The rest is handled by the WebSupport system. Emails that come in on a specific address will get the proper website information, reply email address, and any other formatting you would like to include, automatically.

30 Free Trial

You have nothing to lose. We are convinced you will love the system, so much, that wer are giving it away to you to try for 30 days risk free. If you don’t think our WebSupport system will save you time, money and make your life a whole lot easier, then don’t continue to use it. It is that simple.

Hi, and welcome to the Help Desk Software Blog! Well, I am pretty excited, so anyway I just wanted to say hello and let you know a little more about what we are planning on talking about here in the Help Desk Software Blog. You guessed it, Help Desk Software. My name is Jason Golod and along with my partner, another Jason, we have begun to market our proprietary customer service software solution called WebSupport. We have owned and operated online businesses since 1997. Well, actually it was 1996 that I started my first ecommerce company and Jason worked with us on that site. A lot has changed since then, but one thing that hasn’t is the need for responsive and quality customer service.

Hopefully in the weeks and months to follow, we will be able to touch on some subjects that can help you with your online or traditional “brick and mortar” businesses. If you have any questions, please be sure to let me know. We are all here to learn from each other.