I am not one of those people that enjoys flying on Southwest because of the “silly” flight attendant skits or because you get to stand in line with a bunch of people that have to line up an hour before your flight boards. I like Southwest because not only do they make it easy and convenient for you to fly, they make it easy to change your flight. It has been a number of years now since the airline world realized that Southwest was the most profitable airline and the recipe to do it was in plain sight. I guess the big boys just don’t want to get it or the airline unions are too strong.
But, the reason I am writing this is because we are headed to San Diego this weekend (four of us) to look at places to have our wedding (2 of us ). We originally decided we would come back on Monday because there was no availability on any flights after 12 noon on Sunday. Yesterday, three seats opened up on the 9pm flight. With a 4 minute phone call, I split two reservations into three, grabbed the three seats on the later flight and emails were automatically dispatched with the new confirmation numbers. Today, I noticed a seat on the 5:30pm flight, and while it is not 9pm, it works better than Monday. I called Southwest and in about 2 minutes (literally) I was on that flight. As I hung up the phone, the email that confirmed the change with the new flight information arrived in my inbox. Easy, simple and efficient. That is how I describe how Southwest’s customer service and reservations people and systems operate. Now, when is everyone else going to step up to the plate?