nCircle Streamlines Risk Remediation Workflow with Support for Remedy(R) and Other 3rd Party Enterprise Ticketing Systems

SAN FRANCISCO, CA — September 28, 2005 — nCircle, the leading provider of enterprise-class vulnerability and risk management solutions, announced today its Remedy Help Desk Connector and Custom Ticketing System Connector, with the launch of nCircle IP360 version 6.5. The solutions provide bi-directional integration of the nCircle IP360 vulnerability and risk management system with popular trouble ticketing systems generally used by large enterprises to manage risk remediation tasks. These solutions enable enterprises to make the most of their investments in help desk systems and reduce the need for additional training of staff.

The Remedy Help Desk Connector provides a packaged, off-the-shelf integration with the popular Remedy Help Desk system that is easy to install with only minor configuration changes. The Custom Ticketing System Connector enables customers to integrate other ticketing systems utilizing nCircle’s Professional Services. nCircle also continues to support IP360’s built-in remediation workflow system for companies that do not have a corporate standard ticketing system.

“Workflow system support by vulnerability management system providers is becoming more important as the need for proactive risk management and remediation grows,” said Paul Proctor, Vice President at Gartner, Inc. “Integrating prioritized vulnerability and risk data with trouble ticketing systems enables enterprises to more effectively address the vulnerability management lifecycle from detection through remediation.”

The integration of IP360 with Remedy and other ticketing systems employs a first of its kind bi-directional integration. When prioritized risk remediation tasks from nCircle IP360 are closed by the ticketing system, IP360 automatically re-scans the target system to ensure the risk is no longer present. This is particularly important in security risk management, where, for example, a software patch may be improperly installed but security staff is unaware that the risk remains un-remediated. nCircle’s bi-directional integration ensures that such errors are immediately identified and addressed, further minimizing security risk on a network.

“The Remedy Help Desk Connector and Custom Ticketing System Connector are another step in our drive to help customers proactively reduce risk on their networks with optimal operational effectiveness,” said Elizabeth Ireland, vice president of marketing at nCircle. “Many of our enterprise customers have made significant investments in trouble ticketing solutions and we’re pleased to help them leverage these investments with IP360 to meet their goals of securing their networks from attack.”

The Remedy Help Desk Connector and Custom Ticketing System Connector are available immediately with version 6.5 of nCircle IP360 vulnerability and risk management system.

About nCircle IP360

nCircle IP360 is an enterprise-class vulnerability and risk management system that proactively drives cost-effective network risk reduction. IP360 is appliance-based for ease of deployment and administration, and is Common Criteria (ISO 15408) certified. nCircle IP360 version 6.5 is available immediately and offered with both purchase and subscription pricing.

About nCircle

nCircle is the leading provider of enterprise-class vulnerability and risk management solutions. Global enterprises in the financial services, insurance, government, manufacturing and services industries rely on nCircle to protect their business critical networks. nCircle’s complete lifecycle vulnerability management solutions enable enterprises to find and eliminate vulnerabilities before they can be exploited, ensure security policy compliance and meaningfully measure and manage business risk. The company, located in San Francisco, CA, is privately held and VC funded. Additional information about nCircle is available at www.ncircle.com.

nCircle is a registered trademark and FactoredReasoning™ is a trademark of nCircle Network Security, Inc. All other registered or unregistered trademarks are the sole property of their respective owners.

For more information, please contact:

Lauren Dineen-Duarte
High Road Communications
416-368-8348, ext. 254
ldineenduarte@highroad.com

In response to demands upon independent adjusters from Hurricane Katrina, Marshall & Swift/Boeckh (MS/B), a supplier of local building cost information, residential and commercial property valuation technology and services for the property and casualty insurance sector, has extended its help desk hours. Its fully staffed technical support is now available weekdays from 7:00 a.m. to 9:00 p.m. CST and on weekends from 7:00 a.m. to 7:00 p.m. The help desk can be reached toll free at 888-337-9665.

Business Objects Selects Knova to Automate Service Resolution across Customer Service Channels

Global Leader in Business Intelligence Deploys Knova to Streamline Customer Service

Cupertino, CA, September 20, 2005 - Knova Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced that Business Objects, the world’s leading provider of business intelligence (BI) solutions, will deploy Knova’s award-winning application suite for customer service. Business Objects will implement Knova to create a highly effective customer service infrastructure for its 30,000 customers worldwide.

Knova will help Business Objects transform its knowledge repositories into an enterprise-wide knowledge backbone for its large support organization. Using Knova’s powerful search and KM technologies combined with rich customer service applications and true business process support, Business Objects will enable its customers to help themselves while also empowering peer support via integrated customer communities.

“We evaluated several solutions in the market and found that Knova offered the most complete solution to help us deliver exceptional service to our customers worldwide,” said David Galloway, vice president of worldwide customer support for Business Objects. “Knova delivers powerful packaged solutions for personalized self-service and collaborative support communities. The combination of integrated collaboration functionality, business process support, and flexible authoring made it the optimal choice for us.”

In phase one of its deployment, Business Objects has integrated Knova Forums and Knova Self-Service to create a highly effective self-service experience. Knova enables customers to do far more than just search on forum threads. In addition to integrating forum content into the self-service experience, Knova can support a seamless escalation process from self-service to forums to the support center. In addition, Knova Forums is self-learning and adaptive to the expertise and reputation of different forum contributors.

In addition to a diagnostic, natural language search engine and an intuitive interface, Knova Self-Service provides business process support called “Resolution Wizards” that guide customers to the right tools, knowledge, and next steps based on the context of their query. Using these business process workflows, Knova Self-Service guides customers through the resolution process.

“Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount,” said Bruce Armstrong, CEO of Knova. “We are delighted that Business Objects has selected Knova’s service resolution management applications for customer service and look forward to a strong partnership.”

About Business Objects

Business Objects is the world’s leading business intelligence (BI) software company. With more than 30,000 customers worldwide, including over 80 percent of the Fortune 500, Business Objects helps organizations gain better insight into their business, improve decision-making, and optimize enterprise performance. The company’s business intelligence platform, BusinessObjects™ XI, offers the BI industry’s most advanced and complete platform for performance management, planning, reporting, query and analysis, and data integration. BusinessObjects XI includes Crystal Reports®, the industry standard for enterprise reporting. Business Objects has built the industry’s strongest and most diverse partner community, and also offers consulting and education services to help customers effectively deploy their business intelligence projects. Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company’s stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at www.businessobjects.com.

About Knova 6.5

Knova 6.5, Knova’s award-winning application suite is built on a next-generation search and knowledge management platform. Knova 6.5 applications include:

• Knova Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
• Knova Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
• Knova Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
• Knova Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
• Knova Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions

About Knova Software

Knova Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova’s suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on Knova’s award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.

Knova Software, Knova, Knova 6, Knova 6.5, Knova Contact Center, Knova Self-Service, Knova Forums, Knova Field Service and Knova Knowledge Desk are trademarks of Knova Software, Inc. Business Objects and the Business Objects logo, BusinessObjects, and Crystal Reports are trademarks or registered trademarks of Business Objects S.A. or its affiliated companies in the United States and/or other countries. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software’s plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova’s products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company’s Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

CONTACTS:
Michele Mehl
Knova Software/CDW Public Relations
425-205-9444
michele.mehl@knova.com

Al Palombo
Knova Software, Investor Relations
Cameron Associates
212-554-5488
al@cameronassoc.com