Help Desk & Customer Service Software
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We actually get quite a few people emailing us asking about help desk jobs. I was thinking that maybe we will put up a bulletin board or classified section here for people to post and respond to job listings. Anyone have anything to say about this? It would be free of course, and we would do it simply because we can and because it seems that many of our visitors are looking for some kind of help desk employment opportunities.
[IMAGE3]Sometimes I wonder. I can understand that as your company grows, the task of keeping all of your customers happy grows exponentially. This is the unfortunate side of success, but one that I know just about any company would gladly sacrifice to grow to the level that Yahoo! has. But, one of the things that I have become pretty familiar with is the discontent that many of Yahoo!’s customers feel recently when they try and get some help from Yahoo’s help desk. It seems to me that since we have put up our Yahoo! customer service and complain forum, in an effort to try and help people, the numbers of people complaining about the same thing has grown. I am not really sure why it is that Yahoo! has decided to bury their customer service and contact information unless they are simply not equipped to help them…which is what I have to assume at this point. I am not sure why one of the biggest technology companies and software development outfits in California can’t build or buy a system that will help them to keep these people happy…or at least respond to them. Maybe I will figure this out some day.
Help+Desk, Yahoo, Customer+Service
tags: customer+service, help+desk, yahoo
[IMAGE5]Don’t you wish there was an “Easy Button” for help desk software? I do. We have build our own help desk software suite out of necessity over the past 10 years conducting business online. But, no matter how good your systems are, there are some days when you simply wish you could press a button and all of your troubles would go away. Our WebSupport PRO software is, in my humble opinion, some of the best software on the market today in its category. So, if you are looking for a solid email ticketing, FAQ management and support system, then you should check it out.
Help+Desk, CRM, Customer+Service, Help+Desk+Software
tags: crm, customer+service, help+desk, help+desk+software