Having the right customer service software is only half the battle. If you do not have the right customer service training in place to teach your employees the methods and skills they need, your customer service software will be useless. The bottom line, get some training.

Oh yeah, Happy Thanksgiving.

This entry was posted on Wednesday, November 24th, 2004 at 5:24 pm and is filed under Help Desk News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.