Remote Management Help Desk
3am Labs has extended it’s line of remote management products with their Web-based help desk platform which allows administrators to gain control of a remote system to resolve problems without having to preinstall any software.
The system is called LogMeIn Rescue. It allows either technicians or users to initiate a session through a Web site, where a small applet is downloaded to the user’s local computer system. The applet enables temporary remote access. The complete remote support process is permissions-based: End-users must explicitly give permission to technicians for capabilities such as remote view, remote control, file transfer, and access to system information.
Once connected to the remote system, technicians gain a view of all system information — including running services and processes, installed applications, and recent technical events — allowing them to check a system’s overall health.