SBC Customer Service Improvements
Yesterday I called SBC to change a few things on our bill and to cancel our SBC/Yahoo DSL (more on that in a second). I was greeted by the sweetest girl who asked me how she could make my SBC customer experience better. She was happy, up-beat and just plain nice. So, all I wanted to do was be nice back to her. While we were discussing our bill and what we could do to get a better deal, we discussed all kinds of things including how her husband is starting his own business. It was a great experience. Since she could not deactivate my DSL, she transferred me to Belle in the DSL department. Belle was the same way! I couldn’t believe it. Belle was happy to assist me in cancelling service and made sure that it happened ASAP (two days). All in all, I was very happy with my SBC customer service experience and really wish that every time I called the customer service department for a company I felt the same way.
November 21st, 2006 at 10:39 am
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October 24th, 2007 at 8:39 pm
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February 4th, 2008 at 4:08 am
Diamonds, Cubic Zirconia and Moissanite: How They Differ…
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May 23rd, 2010 at 9:09 am
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September 16th, 2011 at 9:12 pm
Princess Cut Diamonds
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