Speakeasy Customer Support
I just had something happen to me on the phone that has never happened when dealing with the “tech” support of any company. I just received my Speakeasy DSL self install kit (for my 6Mb/768Kb DSL line) and I had to call to setup a password for my account. I called the customer service 800 number and got a guy named Eric. I told him I needed to setup a password for my new account and he had it done in less than a minute. But, here is where they surprised me. After Eric at Speakeasy told me that he had setup the password, there was a short silence. I asked him if he wanted me to try it out or just call them back if it didn’t work. Usually, the tech or customer support people are fighting to get off the phone and are not willing to hang around while you try to log in. Granted it does not take me more than about 10 seconds to sit at one of my computers and type in the login and password. Eric told me he wanted to make sure it works so that I would not have to call back. I was shocked. It is really silly, but such a simple thing. Thanks Eric and thanks Speakeasy…the password works and the speed on my DSL line is amazing.