Just got done with an interesting read over at Information Week. The Mustang Engineering LP, an engineering design and project management company, IT people had sort of an epiphany last year. They realized that something like 25% of the help desk calls they received were for things they could not explain, given the software that they officially installed. They hypothesized that spyware or other 3rd party software being installed on their network’s machines might be partially to blame. After installing a proxy system from Blue Coat Systems Inc their help desk calls relating to sypware. An added bonus was that they did not have to install anything at the client level. I just sent and email to my friend who develops a spyware removal application…as I just reminded myself I don’t trust mine.

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