Well, there is not too much to report this beautiful Friday. I have found today that there are very interesting customers no matter what kind of website you operate. Today, one of our commerce sites received an email from a woman who said she selected groud shipping on an order that was processed with next day delivery. I have run through the system 10 times, trying to repilicate some situation where there could have been something other than user error creating this scenario. Unfortunately for her, I could not. And, to be honest, I have never encountered this situation in over 7 years of selling products on the web. When I thought about it for a minute, it really began to sound more like one of the scammers that are so prevalent on line. What made me believe this even more, was the fact that the woman ordered a $12 grinder. That is probably the cheapest item we sell. We will see how this progresses, but we are not planning on refunding her at this point.

This entry was posted on Friday, November 19th, 2004 at 3:18 pm and is filed under Help Desk News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.