For those of you who don’t already know, we sell customer service software. But, many of you don’t know, that in addition to building and maintaining our WebSupport software, we also operate a number of ecommerce websites. We did get into this for a reason, and that reason was simple, we needed good customer service software to operate our online businesses. So, as you might imagine, we learned a thing or two about dealing with our customers over the years. Oh, I forgot to mention that we have been involved in ecommerce on the web since 1997. So, we decided to put up a few tips on good customer service that you may find helpful. We try to update them as often as we can, but time is a little short around here these days.

This entry was posted on Friday, January 21st, 2005 at 3:23 pm and is filed under Help Desk News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.