What is Good Customer Service?
First of all we would like to wish all of you a happy and healthy new year in 2005. With that said, I thought it would be a good idea to cover a few of the most important items when it comes to “good” customer service. If nothing else, keeping these 3 things in mind, will help you provide your customers with an improved customer service exerience.
1. Listen first. Listening to everything your customer has to say or ask before you answer will not only give you all of the information you need, but it will allow your customer to feel like you are interested in everything they have to say.
2. Speak slowly, speak clearly. Speaking slowly and in a clear voice will allow you to convey your message easily to your customers when they need it most. This will also help to mitigate any tension that exists between you and your customer by slowing things down and making sure that there is as little need as possible to repeat any instructions you may have to give.
3. Smile. Yes, that is one of our tips…smiling. It seems stupid or may be silly, but putting a smile on your face will help to keep you in a good mood when that may not be the easiest thing to do. Keeping yourself in good spirits will help perpetuate good feelings over the course of your work day and that will traslate into better customer service.
Customer Service Tips
For more customer service tips, check out our tips page with 10 great ideas for you to integrate into your customer service programs.