[IMAGE3]Sometimes I wonder. I can understand that as your company grows, the task of keeping all of your customers happy grows exponentially. This is the unfortunate side of success, but one that I know just about any company would gladly sacrifice to grow to the level that Yahoo! has. But, one of the things that I have become pretty familiar with is the discontent that many of Yahoo!’s customers feel recently when they try and get some help from Yahoo’s help desk. It seems to me that since we have put up our Yahoo! customer service and complain forum, in an effort to try and help people, the numbers of people complaining about the same thing has grown. I am not really sure why it is that Yahoo! has decided to bury their customer service and contact information unless they are simply not equipped to help them…which is what I have to assume at this point. I am not sure why one of the biggest technology companies and software development outfits in California can’t build or buy a system that will help them to keep these people happy…or at least respond to them. Maybe I will figure this out some day.

Help+Desk, Yahoo, Customer+Service

tags: customer+service, help+desk, yahoo

This entry was posted on Wednesday, March 22nd, 2006 at 11:48 am and is filed under Help Desk News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.