Yahoo’s Help Desk
[IMAGE3]Sometimes I wonder. I can understand that as your company grows, the task of keeping all of your customers happy grows exponentially. This is the unfortunate side of success, but one that I know just about any company would gladly sacrifice to grow to the level that Yahoo! has. But, one of the things that I have become pretty familiar with is the discontent that many of Yahoo!’s customers feel recently when they try and get some help from Yahoo’s help desk. It seems to me that since we have put up our Yahoo! customer service and complain forum, in an effort to try and help people, the numbers of people complaining about the same thing has grown. I am not really sure why it is that Yahoo! has decided to bury their customer service and contact information unless they are simply not equipped to help them…which is what I have to assume at this point. I am not sure why one of the biggest technology companies and software development outfits in California can’t build or buy a system that will help them to keep these people happy…or at least respond to them. Maybe I will figure this out some day.
Help+Desk, Yahoo, Customer+Service
tags: customer+service, help+desk, yahoo
August 27th, 2007 at 6:28 am
I purchased Yahoo Music while I was working at a company and used their email address. I no longer work there and forgot to save my login and password. I need to transfer the paid account to my home email. I need help, I paid for a year and can not access it.
September 26th, 2007 at 1:07 pm
Online and Offline Promotion…
I couldn’t understand some parts of this article, but it sounds interesting…
November 27th, 2007 at 4:28 pm
Local Jobs Guide…
I couldn’t understand some parts of this article, but it sounds interesting…
November 13th, 2008 at 10:47 am
I can’t receive any email on my new Yahoo Email account my address is hokraski@yahoo.com please help me. I manage my business via email. Help Please
Thank you.
December 13th, 2008 at 10:49 am
i have been trying to connect on yahoo for about two weeks now and i can not log on. i have tried everything, even calling my cable componies hot line for help and there was nothing they could do. they told me to contact ou guys for help and i really need you asap. i have important things that i need to read and i can not get to my mail. Please help asap. ps if you send an email trust i can not get it. thank you so much
January 26th, 2009 at 9:34 am
All of a sudden when trying to send some pix got error message ox800ccc78 and when I inquired about this- a company wants me to buy a fix it program to “clean up the some 400 stuff” on my pc. what do you think-will than fix it or what will
thanx
March 13th, 2009 at 7:01 pm
I have been tring to contact a live person at yahoo to reset my password there are no numbers to be found to talk to anyone the yahoo questions to verify who you are is not working they say there is no record of this person meaning me I have had this account over 7 years until I get it fixed guess I wont be IM anyone for who knows how long this is really crap.
June 4th, 2009 at 5:33 am
I have asked for help with this problem over a dozen times this year. I am hoping that a solution to this problem has been found. Some time this year I began receiving mouse-over/roll-over popups. These are not advertisements. They are links–sometimes as many as 17 of them–that appear in ladder form–for example, back, forward, save background as, copy background, select all, paste, create short cut, etc. These ladders often obscure something I am trying to read. Sometimes it takes 6 or more clicks on blank areas of the screen to get rid of them. They are time-consuming and particularly annoying. Please let me know if there is anyway to prevent these popups from appearing. Thank you. Bob
August 26th, 2009 at 3:14 am
Customer service and help desk support usually decline as companies grow larger. I remember back in ‘91 when you could call Microsoft 9:00PM and get help to install MS Office