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Latest Customer Service Training News

AROUND TOWN - Desert Dispatch

01-03-2006

For more information, contact Burrtec's customer service department at 256-2730.

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Pocono Record - Story - Pocono Record

01-03-2006

January 03, 2006 Q. I am a faithful reader of your column and am always fascinated by your ability to ferret out answers. I, too, have a problem and would like your help. In June 1959, I purchased a set of "InKor" triple-ply 18/8 stainless steel pots and pans. They have served me well for thousands of meals. The bolt assembly attaching the handles to the pans has rusted and deteriorated the composite handles. I would like to have the company address or phone number to request a set of duplicate handles. I am very reluctant to give up my set for one of today's brands. Thank you.J.M.G.Bushkill continued below ADVERTISEMENT Other Popular Features Dining Guide Editorials Local News Pocono BRIDE Shopping A. 1959! Now that's what we call a loyal customer. Despite the fact that InKor no longer exists as a company per se, it appears that you are in luck. What our research revealed is that InKor is "supported" by Regal Ware, Inc. In other words, you can contact the following for information on InKor replacement parts: Regal Ware, Inc., Customer Service, 1675 Reigle Drive, Kewaskum, WI 53040; telephone 262 626-2121. If you have someone who can go - more available

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Surefire Hires - Destination CRM

01-03-2006

Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

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