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Customer Service Training Consulting

With catalog shopping and ecommerce websites growing in number each year, the number of customer service representatives as a whole are growing very rapidly. Companies are now needing support staff to handle the support requirements for the products they sell. Rather than having traditional sales people to discuss possible uses and helping customers who have purchased products from them, companies are now finding themselves in need of after sales support more than ever. For many companies, there is a great need for an outside consultant to come in and design a well thought out customer service department from staffing, training, and processes. Many companies are not large enough to support a stand alone customer service management team, yet they are too large to train themselves. This is where a customer service consultant can be invaluable. So, if you have customer service management experience and you are tired of the same old corporate style job, you may want to investigate consulting with companies to build and manage their customer service departments.

Training for Customer Service Representatives

So, what is the best way to train customer service representatives? It really depends on the role they will play and the tasks they will be assigned. Will they handle phone support? Will they handle online, email and chat support? Whatever they will be tasked with, they will need to not only be traine in the proper methods to provide support, but must also be trained on the products they will be supporting as well as learning the systems they will be using (ie:phones, chat, etc). Once you have figured out what types of training your team will need, you can then find the best training solution for your needs and budget.

Latest Consulting Customer Service Training News

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at http://www.appexchange.com/. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.

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(PRWEB) January 3, 2006 -- Outside the Lines Consulting (OTL) has launched an Online Sexual Harassment Prevention & Training Class to further assist companies that wish to come into compliance with Assembly Bill AB 1825. This online training is in addition to the onsite training that OTL has provided to date and was created specifically to aid the training of managers and supervisors who may have difficulty scheduling or attending in-person seminars. Hospitality businesses will also find the online training a helpful tool for newly hired and promoted managers who must have sexual harassment prevention training within six months of assuming their position. OTL’s e-learning course content was created by our expert in sexual harassment education instructional design in conjunction with 360 Training technology, to address the needs of the wine and hospitality business and the unique situations that impact both the issues of employees and employers. “The toll of sexual harassment is great and costly both emotionally and financially” states Holly Seaton, Ph.D., who contributed to the online course to make it particularly relevant for hospitality businesses. “Organizations may not be aware of situations and policies that may impact this issue. Educating employees about the current laws regarding sexual - more available

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PETACH TIKVA, Israel, Jan. 3 /PRNewswire-FirstCall/ -- Internet Gold, (Nasdaq: IGLD - News) today announced that it has been awarded the status of Gold Partner by Check Point Software Technologies Ltd. (Nasdaq: CHKP - News), authorizing it to sell and support Check Point's world-leading perimeter, Web and internal security solutions. Check Point has also recognized Internet Gold's support and customer service capabilities by naming it an expert Check Point Certified Support Partner (CSP) authorized to serve all Check Point customers in the region, both through ongoing service contracts and for one-time projects.

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