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Latest Customer Sales Service Training News

Publix is owned and operated by more than 132,000 associates, with 2004 sales of $18.6 billion. Currently Publix has 876 stores in Florida, Georgia, South Carolina, Alabama and Tennessee. The company has been named one of Fortune's "100 Best Companies to Work For in America" for eight consecutive years. In addition, Publix's dedication to superior quality and customer service is recognized as tops in the grocery business, most recently by an American Customer Satisfaction Index survey. For more information, visit the company's Web site, http://www.publix.com .

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Walczak Brings More Than 25 Years of Sales and Marketing Experience in the Consumer Electronics, Television and Internet Industries LAGUNA NIGUEL, Calif., Jan. 3 /PRNewswire-FirstCall/ -- Interactive Television Networks, Inc. (OTC Bulletin Board: ITTV.OB - News) (ITVN), a leader in Internet Protocol Television (IPTV), today announced the appointment of Chris Walczak as Vice President of Wholesale Sales. HOW MANY OTHER EMPLOYEES AT THIS LEVEL? HOW MANY OTHER EMPLOYEES IN SALES AND/OR THIS DEPARTMENT? Reporting directly to CEO, Charles Prast. "Chris has been on the cutting edge of satellite, Internet and broadband technologies for many years," said Prast. "He's seen the IPTV industry come into its own -- as a key player in delivering on-demand video to satellite, wireless, and terrestrial broadband companies, to helping Direct TV build its network throughout rural America. His gained great insight to the potential of this space at the National Rural Telecommunications Cooperative, while working with hundreds of telcos. We are excited to have him on our team and look forward to taking ITVN to the next phase in IPTV technology." Walczak comes to ITVN from DSI Systems, Inc., a large private distributor serving independent retailers throughout the U.S., where he served as Vice President - more available

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Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

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