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Latest Customer Service Training Course News

Getting Over the Hiring HillIdentify Desirable TraitsExpecting to hire the best-suited agents for a specific job without pinpointing the required skills and attributes will surely complicate your hiring strategy. But an equal hindrance is attempting to hire service stars without understanding how customers perceive your current level of service delivery. That's "putting the cart before the horse," according to Jodie Monger, Ph.D., president of Customer Relationship Metrics. "You truly have to understand perception of service that's being delivered, so that you can hire [people] that can in fact deliver in that [desired] manner."

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(PRWEB) January 3, 2006 -- Outside the Lines Consulting (OTL) has launched an Online Sexual Harassment Prevention & Training Class to further assist companies that wish to come into compliance with Assembly Bill AB 1825. This online training is in addition to the onsite training that OTL has provided to date and was created specifically to aid the training of managers and supervisors who may have difficulty scheduling or attending in-person seminars. Hospitality businesses will also find the online training a helpful tool for newly hired and promoted managers who must have sexual harassment prevention training within six months of assuming their position. OTL’s e-learning course content was created by our expert in sexual harassment education instructional design in conjunction with 360 Training technology, to address the needs of the wine and hospitality business and the unique situations that impact both the issues of employees and employers. “The toll of sexual harassment is great and costly both emotionally and financially” states Holly Seaton, Ph.D., who contributed to the online course to make it particularly relevant for hospitality businesses. “Organizations may not be aware of situations and policies that may impact this issue. Educating employees about the current laws regarding sexual - more available

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The college's Office of Community Services already offers about 100 customized training programs annually for local businesses which employ a total of 1,500 to 2,000 workers.

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