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Latest Employee Customer Service Training News

Road ahead is in India, S Korea for car rentals - Brisbane Courier Mail

01-03-2006

The Australian-NZ fleet size has been expanded to more than 8400 cars system-wide, more staff have been hired, and the business has increased the number of hours allotted to employee customer training.

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BakBone Software Uses Salesforce.com's AppExchange to Create and ... - PR Newswire (press release)

01-03-2006

Three AppExchange On-Demand Applications Unique to Its Business and Processes Help BakBone Simplify Operations and Streamline Global Employee Management SAN FRANCISCO, Jan. 3 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), today announced that BakBone Software(R) (TSX: BKB, OTC Pink Sheets: BKBO), a global provider of data protection software, is using the AppExchange on-demand platform to create, deploy and manage three new applications critical to running its business. AppExchange has enabled BakBone to dramatically extend the value of its salesforce.com deployment by allowing it to build and run on-demand applications for Sarbanes-Oxley compliance, change management and human resources that greatly simplify operations and streamline global employee management. (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO ) AppExchange unites all of BakBone's on-demand applications with a single data model, single security model and a single user interface. With AppExchange, BakBone can customize, build, run and share on demand applications that power all of their business needs. BakBone plans to share its applications with other salesforce.com customers via the AppExchange when it goes live with their next service release, Winter '06, which will be available in the fourth quarter. BakBone is one of the 18,700 companies of all sizes, industries - more available

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Surefire Hires - Destination CRM

01-03-2006

Bill Rose, founder and executive director of the Service and Support Professionals Association (SSPA), suggests incorporating top brass into your recognition blueprint. "When customer service is acknowledged at the very highest level of the company, the people that work in customer service become highly motivated to do an even better job," he says. A good forum for employee praise, he adds, is company meetings where various departments are represented.

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