Since this forum was helpful in my getting phone numbers for Yahoo!, I thought I would post my experience here.

I received an email from Yahoo! stating I had violated their terms of service. The email wasn't specific about how or where I had done so, and suggested I may not have updated my profile recently. The email contained a link to a site called cc.yahoo-inc.com . I attempted to follow the link (Mozilla, so I don't fear malware) and due to a DNS issue (unknown at the time) the site did not resolve. I concluded this was a phishing expedition, and deleted the email.

2 days later, my Yahoo! account gets pulled. ALL of it. Fantasy Football, email, personals, the works. I emailed Customer Support a couple of times, then tried them on the phone. I couldn't find a good option in the voice menu tree so I decided to talk to their Personals staff (I was a paying member of that service). They were unable to do anything more than stop me from being further billed for the service. This was a Friday night.

The following Monday, I had received 0 response to my requests for information about HOW I had violated TOS - my email password change requests had begun to say my account had been pulled, and the Personals folks had said it was a Terms of Service violation, unknown what kind.

So, I started dialing again. 2 hours and 5-6 transfers later, I had it figured out. Back in 2000/2001 I had a GeoCities page set up to forward to my new domain - didn't want to lose any loyal readers, you know. Apparently, sometime in the last 5 years Yahoo! and GeoCities decided this would become a Terms of Service violation, and instead of just pulling the GeoCities page, they nuked the entire account. 3 emails to GeoCities customer support later, I had 3 bounce errors in my Inbox - invalid addresses! Nice, huh?

Well, a couple days later I finally got my service restored. They reactivated my account, leaving the GeoCities pages alone. I went in and nuked them as fast as I could and so far, my Yahoo! account is still there. I don't know if it was the phone calls, or the 2-3 emails per day I was sending them, as I never received a written explanation of what happened.

So, it IS possible to get your account back, but let persistence be your watchword.

M.O.
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It appears that you and I have/had the same problems, also it appears that we both did the same thing in posting bogus personal information about ourselves. I've had my Yahoo account for approx. 10 yrs and have never changed my password, suddenly when I tried to logon my password was rejected...that was over a week ago and of course the emails are piling up in my mailbox. I still cannot gain access to my yahoo account because it will not recognize my password. Like so many of you, I have tried to contact Yahoo about this problem but to no avail. I keep getting the computer generated response advising me to do this or that.

I lookws high and low for a phone number on Yahoo's website but there isn't one....at least there isn't one that i can find. I will attempt to call them and see if I can get my account back.

Laurence

Hey savage, what number did you call when you gave your zip code?

Well calling yahoo, has been little help. I've been pestering them with emails even after they had said they can't do anything and that they apologized for the inconvenience. So then I decided it was a hopeless case and hopefully no one was accessing it. Well on September 24, 2005, I had signed on in invisible on Yahoo! Messenger and saw my old account had been signed into!!! That totally freaked me out. I kept text messaging the person to ask for my account back, but it was to no avail - the person under my name and yahoo id just ignored me. It's got years of private information that I need back. It's been almost two months now since I've lost access. I'm hoping yahoo can help me out as they have done for others based on what I've read from other's postings. The process is just so grueling. I'll keep you posted on whether I have received my account back.

When you faxed your info to the yahoo security, did you feel uneasy about sending a copy of your license? They have told me I need to do the same thing that you did and I didn't know how "safe" it was. Also, how did they get in contact with you if you were able to get the account back?

IF anyone HASN"T been able to get it back did they let you know that as well or just leave you without knowing?

I recently had my yahoo messenger and email account "phished" and now what a mess it has created!! When I created my account back in 1999, I must have not put in the correct birthdate. So, customer service refuses to offer any kind of assistance. When I requested to speak to a supervisor, the agent laughed and stated they were going to "transfer me" to someone in charge. I was placed on hold for 25 minutes. I called back and requested a supervisor only to be "transferred" to eternal hold for 38 minutes!!

I read a reply on this site advising how a person was able to regain access to his account. After 7 attempts of talking to customer service and 6 emails back and forth to Yahoo Account Security, I have yet to receive any help.

If someone can offer some insight as to what I should do next, I am totally open for suggestions. I have my address book, personal folders, photos etc etc in my email account that I really need.

Please Help!!

That is more similar to My experience and I had my account "phished" about a year ago now. They didnt have any fax number for me to send anything to them when I was dealing with them - and that sucks that it seems to be they are letting others get their accounts back.

Seems grossly Unfair. especially when I can easily provide them with all of that kinda info. Folders, Other ID's - it's fucking riddiculous if you'll excuse my french. After about 3 months, i gave up and had been using another ID which was recently De-activated, and it tells me I violated the TOS - but doesnt tell me What TOS i violated.

I am currently on hold, waiting to speak with Sara's boss about this problem - (i believe it's the same Sara who helped out the other guy) - again, I think it's Bullshit.

Something must be done!